| UK Hotels Frequently
Asked Questions -
What do you do?
We specialise in booking 2-5 star hotel accommodation throughout
the UK, Europe and beyond, for the leisure traveller.
We hold allocations of rooms at all hotels and we can book up to
and including the day of departure. Please note that online bookings
can be made up to the day before the stay date.
Where are you based?
We are based in the Tourist City of York and our office has some
of the most magnificent views of York Minster.
We have a team of over 200 employees, and our offices are manned
between 8am and 11pm, seven days a week. We work throughout the
year, and our offices are closed only on Christmas and Easter Sunday,
but reservations can still be made via our website.
Do you have a brochure?
Yes, we offer a number of brochures that are distributed to travel
agents across U.K. We can also dispatch brochures directly to you,
if you complete the online form on our contact page.
Our website shows our entire portfolio of hotels, many of which
are additonal to those featured in our brochure. The website also
displays the most up-to-date prices and Special Offers, and is modified
daily to ensure that our visitors get the latest deals and availability.
Can I book at short notice?
Yes! – You can even book on the day of travel. For same day
reservations please call our helpdesk on +44 (0) 1904 620033. Quote
ref "IN314" to ensure you get our internet rates.
Do I pay a booking fee?
No – We also guarantee not to change the price after your
booking has been confirmed.
What if I am arriving late at the hotel?
Your booking is guaranteed for late arrival but it is always worth
calling the hotel to advise them if you are going to be very late.
At some of the smaller hotels you may have the owner waiting up
for you!
The hotel telephone number is displayed on your booking voucher.
What can I expect for dinner when it is included in the price?
Dinner is normally 3 course based on a Table D'hote menu i.e. a
selection of meals of the day. A La Carte meals will also be available
but a supplement would then probably apply. All our hotels will
offer a vegetarian meal but the choice may be restricted. Any special
dietary requirements should be advised at time of booking.
What room types are available?
Hotels in the UK offer single, double (i.e. 1 double bed) and twin
(2 single beds) bedrooms. Family rooms for three or four are generally
available and these are normally either twin or double rooms with
extra child or sofa beds. It is rare for hotels to offer rooms to
accommodate either 3 or 4 adults.
What is a Midweek single supplement?
All our prices show the price of sharing a twin or double room.
Single supplements are applied by hotels to reflect the price they
charge for a single room and should be added to the half twin price.
‘Midweek’ is Monday to Thursday inclusive. Some hotels
alternatively charge week-round single supplements. So if you want
a single at a weekend look for hotels that only charge midweek.
Children are travelling in our party do we get a discount?
Normally children are free if sharing with 2 adults or half price
in their own room. There are some exceptions to this and these will
show in the price when you 'Confirm Cost'. ‘Free’ children
do not have meals included and these must be paid for at the hotel.
Why is full payment taken at the time of booking?
Full payment is taken at the time of booking in order to guarantee
your room against the price you booked at, and to ensure the room
is kept for you in the event of a late arrival. As a third party
(tour operator) Superbreak also guarantees full payment to the hotel.
How do I get to the hotel?
The hotel, address and telephone number will be provided on screen
after your confirmation of the booking. This information will also
be provided on the email and postal confirmation that will be sent
to you. Each UK hotel entry has a printable map to assist in planning
your route. Maps for European hotels are not currently available,
but will be added to the site in the near future. Please note that
some events include accommodation at hotels, with whom we do not
deal directly. In this instance, only limited information can be
made available.
What's included in the price?
A complete price breakdown can be obtained by clicking the "confirm
cost" button after checking availability of your chosen hotel.
All prices include service and VAT.
What if I need to change my reservation?
An administration or cancellation charge will apply. Please refer
to our terms and conditions for further details or call our helpdesk
on +44 (0) 1904 620033.
What if I need special facilities during my stay?
If you have any special needs please contact our helpdesk on +44
(0) 1904 620033 or email admin@superbreak.com before making a booking.
The helpdesk will then make the booking for you and pass on any
special requirements to the hotel for the likes of; wheelchair accessible
rooms, non-feather bedding and special dietary needs.
Are my credit card details secure?
Yes. - Superbreak uses a secure server to encrypt and protect all
communication of personal details and credit card information between
yourself and Superbreak. Our secure server is authenticated and
certificated by Thawte.com.
Are all prices in Great British Pounds (£)?
Yes. We make all charges in Great British Pounds(£), irrespective
of the location of the hotel.
How do I make a complaint?
Any cause for complaint must first be notified as soon as possible
to the supplier of the services concerned. If you are still dissatisfied,
you must then write to us at the earliest opportunity (stating your
reservation number), and within 28 days to:
Customer Relations Manager,
Superbreak Mini-Holidays Limited,
60 Piccadilly,
York,
YO1 9WX.
We will do what we can to resolve your dispute and reply within
twenty one days. Please allow this time for a response as we normally
have to make contact with the supplier concerned to gather information.
Please note that we do not accept liability for consequential
loss and, apart from personal injury claims, our maximum liability
to you is limited to the price of your holiday.
I have booked an event break- when and where do I get my tickets?
Ticket collection varies for individual event breaks, although in
most cases these will be supplied at check-in or en-route to the
event. Please see specific event pages for details of collection.
Can I buy event or theatre tickets on their own?
Unfortunately not. Superbreak can only supply event or theatre tickets
in conjunction with a hotel stay.
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