| Terms & Conditions
UK Hotels
The following conditions apply to bookings made on-line. Information
on this Internet site is from Superbreak Mini-Holidays Ltd. a division
of Holidaybreak PLC. These Booking Conditions are extracts from
our main conditions and set out contractual terms and conditions
which apply to bookings you make with Superbreak Mini-Holidays Limited.
These Booking Conditions do include some exclusions and limitations
of liability. You should therefore read them carefully. A full copy
of our booking conditions can be obtained by E-mailing sales@superbreak.com.
1. MAKING A BOOKING AND PAYMENT
Full payment is required at the time of booking. At the end of the
booking process you are asked to confirm that you have read and
agree with our booking conditions and the final page gives you a
booking reference. That reference is your confirmation. We will
also re-confirm by E-mail if the address is provided. A legally
binding contract will then exist between us. We cannot guarantee
that we will be able to cater for any requests. Once we receive
your money for packages, as defined by the Package Travel, Package
Holidays and Package Tours Regulations 1992, we will hold these
monies on trust for your benefit in a separate specifically designated
account and it can only be released to Superbreak by the trustees
under the Declaration of Trust. We will be happy to send you a copy
of this if you wish.
2. OUR PRICE GUARANTEE
The prices shown on this site are for guidance only until you enter
our secure server when the rates shown are guaranteed, subject to
reasonableness with regard to any rates shown that are clearly incorrect.
A full price will be given before you confirm your booking which
you may accept or not.
3. SAVER OFFERS
Where a hotel features more than one offer at any one time, it may
not always be possible to combine them - normally the most advantageous
offer will be allowed. All offers are subject to availability (and
are not usually available over Easter/Christmas/New Year), and may
be withdrawn at any time.
4. CHILDREN AND INFANTS
Child and infant rates are available on request, but wherever possible
children stay free or 50%. Exact prices are shown when prices are
confirmed on our secure server. Free children rates do not normally
include meals, which are to be paid direct to hotels as taken.
5. RAIL INCLUSIVE BREAKS
Rail inclusive breaks cannot be booked electronically but rail travel
can be added to your booking subject to certain conditions. These
conditions are available on request.
6a. CANCELLATIONS and AMENDMENTS
Accommodation only bookings (UK only) If you want to change or cancel
your holiday, you can do so in writing, over the telephone or by
emailing admin@superbreak.com. Cancellations made directly with
hotels will not be effective. If you wish to make any alteration
to your booking, we will try to accommodate your requirements, subject
to availability and payment by you of an alteration fee. The alteration
fee is £15 per booking, unless it is to increase the value
of the booking. Alterations made on the day of travel will be treated
as a cancellation. If you cancel your booking the following charges
of the total booking cost apply. Outside 28 days -10% - 1-28 days
before arrival - 20% - arrival day or later - No refund will be
made.
6b. CANCELLATIONS and AMENDMENTS
Theatre, Concert and Event Breaks a) Cancellation/Amendment i) No
refunds are made after the booking is confirmed. ii) We cannot be
held liable for the cancellation of a show/event or the non-appearance
of any particular cast member in a theatrical performance. If a
show/event is cancelled, only the proportion of the holiday cost
relating to the ticket charge will be refunded.
6c. CANCELLATIONS and AMENDMENTS
International a) If you want to change or cancel your break, you
must do so directly with us and it will only be effective on the
date of notification to us. Cancellations made directly with the
hotel will not be effective. b) We cannot guarantee that any requests
for amendments will be satisfied. However, if you wish to make any
alteration to your booking (including a transfer of your booking
to another person) after it has been accepted by us, we will try
to accommodate your requirements subject to availability and payment
by you of an alteration fee. c) The alteration fee is £15
per booking, each time a booking is changed, unless it is to increase
the value of the booking. Any alteration made within 48hrs of travel
will be treated as a cancellation and you will have to pay the charges
set out in paragraph (d) below. d) If you cancel your break at any
time after your booking has been accepted by us, then we impose
the following administration chargeS : More than 28 days prior to
arrival: 10% of total break cost. Between 15 and 28 days prior to
arrival: 20% of total break cost. Between 7 and 14 days prior to
arrival: 50% of total break cost. Less than 7 days prior to arrival:
100% of total break cost. e)
If you have taken out the recommended insurance you may be able
to make a claim under the cancellation section of your policy, subject
of course, to the terms of the policy. Please note that all premiums
paid for insurance arranged by us on your behalf are neither transferable
nor refundable. Details of the location, tourist category or degree
of comfort of the hotels we offer and their main features are set
out in our main brochure; additionally, we check that all hotels
which we use in other parts of the EC comply with the laws of the
relevant country. However, local attractions mentioned in each hotel
feature are for general guidance only and may not necessarily be
open to the public all year round.
7. OUR RESPONSIBILITIES
Where we are liable to you for the non-performance or improper performance
by air, sea or rail carriers or hoteliers or accommodation providers,
we shall only pay you the amount you can validly recover against
such carrier or hotelier either under any domestic law or the laws
of the United Kingdom, or under the international conventions which
govern such services. Nothing in these Booking Conditions affects
your statutory rights.
Details of the location, tourist category or degree of comfort
of the hotels we offer and their main features are set out in our
main brochure; additionally, we check that all hotels which we use
in other parts of the EC comply with the laws of the relevant country.
However, local attractions mentioned in each hotel feature are for
general guidance only and may not necessarily be open to the public
all year round. We have awarded our own star ratings which do not
necessarily relate to those awarded by other organisations, but
are solely designed to help you choose between the various hotels.
Where car parking and leisure facilities are available there may
be an additional charge for these services, and leisure facilities
may not Always be in the same building as your accommodation. Again,
you should check with the hotel before making your booking. Please
note that car parking may be quite limited at certain hotels.
8. YOUR RESPONSIBILITIES
We provide as much information as possible about each hotel within
the space available. However, it is important that you check with
your chosen hotel if you require any special services such as babysitting,
or if you want a room with seaview, etc. Payment for such services
or special requirements should be made directly to the hotel and
you therefore need to check these charges with the hotel prior to
making your booking. In cases where you know you will be arriving
late at the hotel, we recommend that you advise the hotel by using
the telephone number provided on the booking confirmation. Where
car parking and leisure facilities are available there may be an
additional charge for these services, and leisure facilities may
not always be in the same building as your accommodation. Again,
you should check with the hotel before making your booking. Please
note that car parking may be quite limited at certain hotels. Cars
are always parked at owners risk.
9. COMPLAINTS
Any cause for complaint must first be notified as soon as possible
to the supplier of the services concerned. If you are still dissatisfied,
you must then write to us at the earliest opportunity and within
28 days to Customer Relations Manager, Superbreak Mini-Holidays
Limited, 60 Piccadilly, York, YO1 9WX. We will respond within 14
days of receipt.
10. OUR LIABILITY TO YOU
(1) We promise to make sure that all parts of the holiday we have
agreed to arrange, perform or provide as part of our contract with
you are performed or provided with reasonable skill and care. We
will accept responsibility if any death, personal injury, failure
or deficiency of your holiday arrangements is caused by any fault
of ours. When we talk about 'fault' above, this means failure by
ourselves to use reasonable skill and care in performing or providing
the service in question.Please note it is your responsibility to
show that reasonable skill and care has not been used if you wish
to make a claim.
We will not be responsible for any injury, illness, death, loss
(for example loss of enjoyment), damage, expense, cost or other
sum or claim of any description whatsoever which results from any
of the following:- (a) the fault of the person(s) affected or any
members of their party or (b) the fault of a third party not connected
with the provision of your holiday which we could not have predicted
or avoided or (c) an event or circumstance which we or the supplier
of the service(s) in question could not have predicted or avoided
even after taking all reasonable care or (d) the fault of anyone
who is not carrying out work for us (generally or in particular)
at the time.
In addition we will not be responsible where you do not enjoy your
holiday or suffer any problems because of a reason you did not tell
us about when you booked your holiday or where any problems you
suffer did not result from any breach of our contract or other fault
of ourselves or where any losses, expenses, costs or other sum you
have suffered relate to any business. Please note we cannot accept
responsibility for any services which do not form part of our contract.
This includes, for example, any additional services or facilities
which your accommodation or any other supplier agrees to provide
for you where the services or facilities are not advertised by us
and we have not agreed to arrange them.
(2) The promises we make to you about the services we have agreed
to provide or arrange as part of our contract - and the laws and
regulations of the country in which your claim or complaint occurred
- will be used as the basis for deciding whether the services in
question had been properly provided. If the particular services
which gave rise to the claim or complaint complied with local laws
and regulations applicable to those services at the time, the services
will be treated as having been properly provided. This will be the
case even if the services did not comply with the laws and regulations
of the UK which would have applied had those services been provided
in the UK. The exception to this is where the claim or complaint
concerns the absence of a safety feature which might lead a reasonable
holidaymaker to refuse to take the holiday in question.
(3) We limit the maximum amount we may have to pay you for any
and all claims or parts of claims which do not involve personal
injury, illness or death. Except where loss of and/or damage to
luggage or personal possessions is concerned or a lower limitation
of liability applies to your claim, the maximum amount we will have
to pay you for such non personal injury claims if we are found liable
to you on any basis is twice the price paid to us by or on behalf
of the person(s) affected in total. This maximum amount will only
be payable where everything has gone wrong and you have not received
any benefit at all from your holiday.
11. GENERAL
Please note that if any part of these Booking Conditions is found
to be invalid or unenforceable, then the remainder of the Booking
Conditions will not be affected but will remain valid and enforceable,
so far as your contract with us is capable of continuing in existence
without that part. Finally, you should note that all disputes between
us and yourself will be governed by English law and subject to the
exclusive jurisdiction of the English Courts.
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